Privacy Policy for Garden Center in Ontario (2025)

Last Updated: March 17, 2025

At Kell’s Garden City, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, interact with us in-store, or make a purchase. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal information from you in the following ways:

• Personal Identification Information: When you make a purchase, create an account, or contact us, we may collect details such as your name, email address, phone number, postal address, and payment information.
• Transaction Information: We collect information related to the products or services you purchase, including order history and payment method details.
• Website Usage Data: We use cookies and similar tracking technologies to gather data about your browsing behavior, such as pages visited, items added to the cart, and other website interactions.
• Customer Communications: Any information you provide when contacting us via email, phone, or social media, including customer service inquiries and feedback.

2. How We Use Your Information

We use your personal information for the following purposes:

• Order Fulfillment: To process and deliver your orders and provide customer support.
• Payment Processing: To securely process your payments and protect your financial information.
• Communication: To send order confirmations, updates, and important account information. With your consent, we may also send marketing communications, newsletters, or promotional offers.
• Customer Service: To respond to inquiries, resolve issues, and provide assistance regarding products or services.
• Website Improvement: To personalize your shopping experience and analyze website performance, ensuring we meet your needs.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Data Protection and Security

We take the protection of your personal information seriously and implement appropriate measures to ensure its security. These include:

• Encryption: Secure encryption protocols for financial transactions.
• Access Controls: Restricting access to personal data to authorized personnel only.
• Regular Audits: Periodic reviews to ensure our data protection practices are up to date.

However, please be aware that no data transmission over the internet or method of electronic storage can be guaranteed as 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We work with trusted third-party partners for payment processing, shipping, and customer support. These providers have access to your personal information only to the extent necessary to perform their services.
• Legal Compliance: If required by law or in response to a legal request (such as a subpoena or court order), we may disclose your personal information to comply with applicable laws.

5. Your Rights

As a customer, you have the following rights regarding your personal data:

• Access and Correction: You have the right to access your personal information and request corrections if it is inaccurate or incomplete.
• Opt-out of Marketing: You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
• Deletion: You may request the deletion of your personal data, subject to certain exceptions (such as legal obligations to retain data).
• Data Portability: You have the right to request a copy of your data in a machine-readable format for transfer to another service provider.

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. These technologies allow us to:

• Remember your preferences and shopping cart items.
• Track website usage and improve performance.
• Deliver targeted advertising based on your interests.

You can control cookies through your browser settings, but please note that disabling cookies may affect certain features of our website.

7. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take appropriate steps to delete it.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated version on our website with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Kell’s Garden City
Email: [email protected]
Phone: 705-436-4557
Address: 1451 10th Line Innisfil, Ontario, Canada

By using our services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.