Refund Policy for Garden Center in Ontario (2025)

Last Updated: March 17, 2025

We want you to be completely satisfied with your purchase at Kell’s Garden City. If for any reason you are not happy with your order, please review our refund policy below.

1. Eligibility for Refunds

• Defective or Damaged Products: If your product arrives defective or damaged, you may be eligible for a full refund or exchange. Please notify us within 3 days of receiving your order.
• Change of Mind: We generally do not accept returns for items unless they are defective or damaged. However, if you change your mind, please contact us to see if an exchange or store credit is possible.
• Non-refundable Items: Certain items, such as perishable goods (e.g., plants, soil) or custom-made products, are non-refundable. Please check the product description for any specific exceptions.

2. Return Process

To return a product, follow these steps:

1. Contact Us: Notify us within 3 days of receiving your order by emailing us at [email protected] or calling 705-436-4557.
2. Provide Proof of Purchase: Include your order number or receipt to help us process your return quickly.
3. Return Instructions: We will provide instructions on how to return your product. Items must be returned in their original condition and packaging.
4. Return Shipping: The customer is responsible for return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service for returns.

3. Refund Process

Once we receive your returned product, we will inspect it and process your refund. Refunds will be issued in the same payment method used for the original purchase. Please allow up to 5 business days for the refund to be processed.

• Refund Method: If you paid via credit card, the refund will be credited to your account. If you paid via another method, we will issue the refund accordingly.

4. Late or Missing Refunds

If you have not received your refund after 30 business days, please check with your bank or credit card provider. If the issue persists, contact us at [email protected].

5. Exchanges

If you would like to exchange an item for a different product, please follow the return process outlined above and specify the desired item for exchange. If there is a price difference, we will issue a refund or charge the difference as applicable.

Skid Return Policy for Kell’s Garden City

At Kell’s Garden City, we want to ensure you’re satisfied with your skid purchase. Please review out policy below:

Return Or Store Credit

· Returns are accepted within 4 months of purchase.

· After 4 months, no returns will be accepted.

· Store credit will be issued if a return is possible. Store credit is valid for 6 months.

Condition for Return

· Skid must be in excellent condition to qualify for store credit.

· Damaged Skids: No returns or store credit will be given for skids that are damaged, whether during delivery or after purchase. Please inspect your skid at the time of delivery or purchase.

How to Return or Request Store Credit

· Bring the skid and receipt to Kell’s Garden City for processing.

· For large quantities of skids, please contact customer service at 705-436-4557 or [email protected] to arrange a time for return.

Contact Us

If you have any questions about our skid policy, please don’t hesitate to reach out to our customer service team

· Phone: 705-436-4557 · Email: [email protected]

Thank you for shopping with us!

6. Contact Us

If you have any questions or concerns about our refund policy or need assistance with a return, please contact us:

Kell’s Garden City
Email: [email protected]
Phone: 705-436-4557
Address: 1451 10th Line Innisfil, Ontario, Canada

Skid Return Policy for Kell’s Garden City
At Kell’s Garden City, we want to ensure you’re satisfied with your skid purchase. Please review out policy below:
Return Or Store Credit
· Returns are accepted within 4 months of purchase.
· After 4 months, no returns will be accepted.
· Store credit will be issued if a return is possible. Store credit is valid for 6 months.
Condition for Return
· Skid must be in excellent condition to qualify for store credit.
· Damaged Skids: No returns or store credit will be given for skids that are damaged, whether during delivery or after purchase. Please inspect your skid at the time of delivery or purchase.
How to Return or Request Store Credit
· Bring the skid and receipt to Kell’s Garden City for processing.
· For large quantities of skids, please contact customer service at 705-436-4557 or [email protected] to arrange a time for return.
Contact Us
If you have any questions about our skid policy, please don’t hesitate to reach out to our customer service team
· Phone: 705-436-4557 · Email: [email protected]
Thank you for shopping with us!4

We are committed to ensuring your satisfaction with every purchase and will work with you to resolve any issues you may encounter.